WestNet: WestNet's Frequently Asked Questions


This page lists some of the questions that our tech support are frequently asked. Please be aware that we are constantly updating this page, to provide you with the most current information available. If you have any further questions, please contact the WestNet Staff.



Connecting to WestNet

Netscape Navigator & Communicator

Internet Explorer

Windows

General



Connecting to WestNet

I've just loaded the Netscape Dial-Up Kit, and my connection keeps dropping. What should I check?

I connect to WestNet, but get the error "Cannot Negotiate a Compatible Set of Network Protocols...."

How do I change the phone number I am dialing?

It takes a very long time for me to connect, sometimes up to two minutes for the connection to come up.

  1. Check your server type settings

  2. Check your configuration settings

  3. Please note: Sometimes when the Dial-Up Networking settings are changed, the script that was un-installed in February '98 is re-installed automatically by Windows. If you can not connect after following Steps 1-3, please check to see if the script is disabled.


Netscape Navigator & Communicator

Netscape freezes when loading or when I'm browsing web sites. What should I do? How can I click on Netscape and get my "Connect To" box to appear? In the "Location" field, how do I get rid of the list of sites in the drop-down?

What are the computer requirements for Netscape?

How do I set Netscape to open at WestNet's home page?

I'm upgrading my version of Netscape from Navigator to Communicator. How do I transfer my bookmarks?

I'm upgrading my version of Netscape from Navigator to Communicator. How do I transfer my address book?


Internet Explorer

How do I set Internet Explorer to open at WestNet's home page?

How do I configure my e-mail in Internet Explorer?


Windows

The check box to save my password is not available to be checked. How do I activate this?

I upgraded my computer to Windows 98, and now I can not connect to WestNet. What should I do?


General

How do I connect to America Online (AOL) via the Internet? How do I transfer (FTP) files to a web page hosted by WestNet? Does WestNet support Microsoft Front Page Extensions?


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